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Disputes lead to confrontation, which leads to fighting. Disputes happen no matter how much you try to avoid them. How you handle disputes helps prevent them from escalating into confrontations or fights.



Anger. It is a natural instinct.

Effects of anger. Some effects are bad, some are good.

Anger management. Don't suppress it, manage it.

Controlling anger. You control it, don't let it control you.


Confrontation. They will occur so it's best to know how to deal with them.

Communicating with the irrational. It's like trying to reason with a two-year-old.

Anatomy of a confrontation. Things they have in common.

Confrontation progression.  From the start to the end.

Responding to confrontation.  Ways to respond.

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